Contact
Tell us what you were doing, what you expected and what happened, the device and app or assistant you used, and roughly when. Screenshots help. Never include a password, an API token or the text of a private journal entry.
Common questions
An assistant says it cannot reach Cove
Disconnect Cove in the assistant's settings and connect it again. If the assistant asks for journal or calendar access, leave it ticked on Cove's consent page.
Reminders are not arriving
Check that notifications are turned on for Cove on that device and in your account page, and that the reminder has a time in the future.
An assistant's notifications are not arriving
Open the inbox from the tray icon at the top of Cove: everything an assistant sends is kept there, with whether it reached your devices. Check that notifications are turned on for Cove on that device, that "Let assistants notify me" is on in your account page, and that the assistant is not muted there.
Calendar shows an error
Your Google link may have expired. Open the Calendar tab and relink your Google account.
Your data
- Export: download your whole workspace from your account page.
- Delete: delete your account from your account page. It removes your workspace and revokes every connected assistant and app.
- Privacy requests: write to cove@lifeplainly.com. The privacy policy explains your rights.
Security issues
If you find a security problem, write to cove@lifeplainly.com with "Security" in the subject and enough detail to reproduce it. Please do not access other people's data or disrupt the service while testing. We will acknowledge your report and keep you informed.